A key presence on all markets
Air France-KLM has the most extensive route network between Europe and the rest of the world. In 2019, the Group serves 312 destinations in 112 countries. Present on all the key markets, the Group enjoys a natural risk hedge since its turnover is not reliant on any one market. Moreover, thanks to its Transavia low-cost subsidiary, the Group has a solid presence in Europe and the Mediterranean enabling it to serve leisure destinations.
Coordinated hubs among Europe's leading hubs
The Group's network is coordinated around the two hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol, which figure among Europe's four most powerful hubs. Offering smooth and optimized connections is fundamental for Air France and KLM, as nearly half of their customers have connecting flights.
Customers with diverse profiles
The Air France-KLM Group's ambition is to meet all its customers' expectations in terms of network, products and price, a policy which has enabled it to build a balanced customer base. Some 40% of customers travel for professional reasons and 60% for leisure. Some 45% of passengers have connections with Air France, and 60% with KLM and over 50% of revenue is generated by frequent customers.
The Group has developed solid strategic partnerships with other airlines - in each region of the world, it enjoys privileged relationships with major operators, thus consolidating its international presence. This logic is particularly illustrated in the transatlantic joint-venture, operated with Delta, Virgin Atlantic and Alitalia, in the partnership with the UAE airline Etihad or through the agreements with the Brazilian carrier GOL, thanks to which Air France-KLM enjoys exclusive access to the region's domestic network.
Air France and KLM are also members of the SkyTeam airline alliance which, with its 19 member airlines, serves over 1.000 airports worldwide.
The latest technologies serving our customers
A recognized leader in digital innovations, Air France-KLM offers its customers exclusive functionalities - AF Play, the possibility to purchase tickets online directly via KLM's Facebook or Twitter accounts, etc. - and adapts to their new ways of traveling. Air France, KLM and Transavia have been present on the main social media platforms worldwide for several years, allowing them to exchange with their customers on a daily basis. The Group is investing heavily, especially in Facebook and Twitter, where it has close to 34 million fans and followers.
A modern fleet
The Group currently operates one of the most modern and most rationalized fleets in the sector, with an average age of 10.9 years. In this way.
Air France-KLM offers its passengers enhanced comfort, significantly reduces fuel consumption and meets its sustainability commitments.
Committed to sustainable development
Societal and environmental commitment is at the heart of the Group's priorities, to reconcile growth, social progress and environmental awareness. Air France-KLM concentrates on four main issues - reducing its environmental impact, integrating sustainable development into its products and services, promoting a responsible human resources policy and contributing to the development of the territories where the Group operates. The Dow Jones Sustainability index (DJSI), the main international index evaluating companies on their performance in terms of sustainable development, has, for the tenth consecutive year, ranked Air France-KLM leader in the "Airlines" category and also leader of the broader "Transport" category sector, including air, rail, sea and road transport as well as airport operations.