Our approach


Our ambition

To set the standard in CSR and to remain the frontrunner in the air transport industry.

CSR strategy

The Group’s commitment is laid out in its Corporate Social Responsibility Statement, Social Rights and Ethics Charter and Climate Action Plan. To integrate CSR in business and operations, Air France-KLM strategy is centered around four pillars:

  • Environment: Reduce our environmental footprint by improving our operations, by innovating in the supply chain and by mobilizing our staff and the industry
  • Customer experience: Integrate sustainability within the entire value chain to offer our customers sustainable and innovative products and services
  • Responsible human resources: Maintain a responsible social policy and encourage personal development to ensure the motivation and drive of our employees
  • Local development: Create economic and social value, through our network, at hubs and destinations.

Stakeholder engagement

Stakeholder engagement plays a major part in Air France-KLM’s CSR strategy. Stakeholders are identified as actors that are significantly involved in the Group’s activities, and who can affect Air France-KLM’s ability to successfully implement its strategy.
To map the material CSR topics, Air France-KLM carries out integrated materiality process with its principal stakeholders.